Mission Oriented Business Integrated Services
(MOBIS)
Federal Supply Group: 874
FSC Class: 8742
Contract Number: GS-10F-0018L
Contract Period: October 1, 2010 through September 30, 2015
DESCRIPTION OF SERVICES
The following summarizes
our understanding and approach for providing solutions for the elements of each proposed Special Item Number (SIN)
The SINs proposed
are:
SIN 874-1
- Consulting Services
SIN
874-2 - Facilitation Services
SIN
874-3 - Survey Services
SIN
874-7 - Program Integration and
Project Management Services
SIN 874-1: Consulting Services
Our consultants will
provide the expertise to lead and support business improvement strategies, the development of new thought leadership for business
strategies, and the introduction of advanced tools & methodologies.
The following is
a summary of our approach for addressing the listed items:
Strategic business planning – development
of a total business plan, assignment of responsibilities for implementation, and the measurements to be tracked to ensure
successful achievement.
High-performance work – assess current
methodologies/techniques and recommend approaches and/or changes to achieve higher standards in work performance.
Process and productivity improvements –
provide recommendations for current technology that will result in improvements and cost savings. Review current processes
for potential improvements.
System alignment – assess the current systems
being utilized and determine if there are incompatibilities, recommend the required changes to improve efficiencies and
performance.
Leadership – provide/recommend training
and seminars that will improve the leadership abilities of personnel in key positions.
Organizational assessments – review current
structures and recommend changes that will improve the operation ability of the organization
Cycle time – assess current work-flow and
recommend improvements that will reduce start-to-finish product flow times.
Performance
measurements – develop a set of metrics based on defined requirements that will clearly monitor contractor/organization’s
performance and provide indicators that will allow corrective action and prevent non-conformance performance.
Program audits, and evaluations - establish audit/evaluation criteria and perform periodic or as required audits/evaluations to determine
if expected results are being achieved or if there are indicators of potential problems. Maintain results and analyze data
for trends.
SIN 874-2: Facilitation Services
Celtic Technologies
offers various forms of facilitation. They include the ‘stand up”
facilitation, team work-shops, one-on-one, multi-speaker seminars, or virtual facilitation using network technology.
The following summarizes
our approach for the defined items:
The use of problem solving techniques – provide proven methodologies to assess and implement corrective action. Monitor results
to determine if expected results are being achieved.
Defining and refining the agenda – establish
plans for implementation with the flexibility to accomplish real time changes that tweak the approved corrective action or
to respond to indicators that enhanced results can be achieved.
Debriefing and overall meeting planning –
establish a meeting plan that defines the topics to be covered, case studies/demonstrations that require group interactions,
allocated time for group discussions, and evaluation forms to obtain attendees critique. The meeting leader will provide real-time
feedback to the group on the “pros and cons” of the meeting and a formal debriefing to the designated customer
personnel.
Resolving disputes – assess all aspects of the item in dispute to ensure a total understanding of the interdependencies and
organizational impacts. Hold communications with all parties involved and provide the arbitration to achieve consensus for
resolution.
Logistical meeting/conference support –
coordinate all aspects of the facilitation meeting. This includes optimizing the place, time, length, and attendees. Also,
establish agenda, schedule speakers, and required support media. Provide support services during the meeting to aid attendees
questions and to quickly resolve all meeting incidents.
Leading group briefings and discussions – provide personnel with the expertise and experience to lead work teams and /or groups
in performance improvement or issue resolution discussions.
Providing draft for record – prepare preliminary
meeting minutes/reports to provide “heads-up” indications of intended actions and results that have been achieved.
These documents can be critiqued by designated personnel and comments provided for implementation.
Recording discussion content – when required,
provide media for recording the proceedings of meeting discussions.
Preparing draft and final reports – draft reports will be distributed for review and comments. Final report will
implement the applicable comments from the draft review. Final reports will be distributed to the defined distribution list.
SIN 874-3: Survey Services
Celtic Technologies
will provide the personnel with the skills and experience to provide the services to conduct all aspects of the survey process.
This includes understanding the issue to be surveyed, planning, distribution, collection, analysis, and reporting of results.
The following summarizes
our approach for the defined items:
Planning survey design –our personnel will
establish the criteria, content, and format for the survey requirements. The design will be based on the topic/issue that
information is to be gathered for.
Sampling survey development – will develop
a survey to be used as a sample to determine the results that can be expected. The results from the sample survey will be
used to finalize the survey design that will be used for the formal survey.
Pretest/pilot surveying - will assemble a limited
distribution list that is representative of the total population to determine the results and effectiveness of the designed
survey.
Defining and redefining the agenda – our
survey process will have the flexibility to easily implement changes when it is determined that changes to our design or process
will produce more meaningful results.
Survey database administration – we will designate a person to select and maintain the data base to be utilized in the survey process. Data
base selection will be based on the data complexity to be collected and the analysis to be performed.
Assessing reliability and validity of data – standard statistical norms will be used to evaluate results. Confidence factors will
be determined based on sample size, per cent of participation, and deviations from the standard norms.
Determining proper survey data collection methodology
– based on audience to be surveyed will establish the most effective media to be used, such as telephone, mail, or electronically
– by E-mail or form on website.
Administrating surveys – will designate a key person who will have total responsibility for distribution, required follow-up, and
collection of completed survey.
Data analysis – will use statistical techniques to analyze collected data and determine
the trends and conclusions that can be substantiated.
Production of reports – report formats
will be used that best depict the data results and conclusions. Reports will be all inclusive describing the survey process
and an explanation with justification for indicated trends and conclusions. Recommended actions will also be justified and
a projection of expected results.
SIN 874-7: Program Integration and Project Management Services
These integration and management services provide the essential elements
for accomplishing a major program or a task within a program. Our personnel provide
the planning, direction, and control to achieve the established goals for performance of task implementation. We perform within
the project management organizational structure to define the scope and schedule for project work scope, identify the assigned
functions, duties, and responsibilities of the organization’s staff, and describes the methodologies, processes, procedures,
policies, and reporting requirements for each phase of the program. A baseline plan will be established and maintained throughout
the life of the project/task and updated as required to reflect all directed changes. Our management consultants stay abreast
with the current management techniques, tools, and processes to ensure that the most efficient and optimum solutions are achieved
at all levels of the work force.
Program Management – responsible for the implementation and performance
for all aspects of the program. This includes staffing, resource utilization (personnel and facilities), risk mitigation,
financials, performance management, fulfilling appropriate project control requirements, etc. He/she is the focal point, external
and internal, for communications, status reviews and reporting, clarifications on issues, and final arbitrator for internal
problem resolution.
Program Oversight – conduct reviews to
ensure a comprehensive program plan has been developed, that adequate resources are in place, contract Terms & Conditions
are in place, and budgets have been allocated by task.
Project management – oversees and coordinates
planning efforts, resolves technical issues, and acts as project leader for specific task efforts. Provides operational guidance
and maintains close liaison with the other contributing functions. Responsible for task performance and the associated activities
required to achieve successful implementation.
Program integration (team leader) - implements
total system solutions by applying theories, concepts and systems integration
fundamentals to ensure program requirements are achieved and implementation is accomplished on schedule and within budget.
LABOR CATEGORY DESCRIPTIONS
The following are
the job descriptions and required experience for each of the labor categories.
Program Manager:
Serves as the contractor's Contract Manager, and will be the contractor's authorized point of contact with the customer’s
Contracting Officer (KO) and the Contracting Officer's Representative (COR). Interfaces with customer management personnel,
contract managers, and customer agency representatives. Responsible for formulating
and enforcing work standards, assigning contractor schedules, reviewing work quality, communicating policies, purposes, and
goals of the organization to subordinates. Experience is required in complete engineering project development from inception
to deployment, with a demonstrated ability to provide guidance and direction in the tasks similar to the sample tasks provided
in the statement of work. Proven expertise in the management and control of funds and resources must also be shown. The Program
Manager will also have demonstrated capability in the overall management of multi-task contracts of this type and/or complexity.
Possesses a bachelor's
degree in a field applicable to this position, i.e., Computer Science, Information Systems, Engineering, Business, or other
related scientific or technical discipline. Ten years of progressively
more responsible. experience is required in both information systems design and management.
Alternative qualification: a master’s degree may be substituted for one year of this experience.
Task Manager:
Serves as the contractor's Task Manager, and will be the contractor's authorized point of contact with the customer’s
Task Manager. Under the guidance of the Program Manager, responsible for
the overall management of a specific Delivery Order, or, in the case of particularly complex Delivery Orders, responsible
for management of a Delivery Order Task under the guidance of the Delivery Order Task Manager.
Interfaces with customer management personnel, contract managers, and customer agency
representatives. Responsible for formulating and enforcing work standards, assigning contractor schedules, reviewing
work quality, communicating policies, purposes, and goals of the organization to subordinates. The Task Manager will also
have demonstrated capability in the overall management of complex tasks, and strong team building skills. Possesses a bachelor's degree in a field applicable to this position, i.e., Computer Science, Information
Systems, Engineering, Business, or other related scientific or technical discipline.
Ten years of progressively more responsible experience is required in both information systems design and management. Alternative qualifications include (a) a master’s degree may be substituted
for two years of this experience, or (b) no degree is required with fifteen years of progressively responsible experience.
Functional Area Analyst III: Applies analytical skills to support process improvement,
studies and analysis projects. Typical duties include analysis, planning, establishment of requirements, functional modeling,
development of procedures, development of functional architectures, and other related management and technical duties. Requires expertise in specialty areas. Experience
in or related to military medicine or general health care is highly desirable.
Possesses: a bachelor’s
degree and 0-5 years experience in the functional areas of Human Resources, Medical, Reserve Components, Finance, Procurement,
Materiel Management.
General Scientific Professional II: Performs
analytical work in support of systems engineering or planning activities. Such occupations include: Operations Research Analyst,
Mathematician, Physicist, Statistician. Typical duties will involve assignments
similar to those of the System Engineer but where a scientific expert is needed. Possesses
a bachelor's degree in such disciplines as Electrical or Electronic Engineering, Computer Science, Information Systems, Physics,
Statistics, Mathematics or fields otherwise related to the area of expertise to be supported. The candidate must also have
at least 5 years experience in the specific discipline in which the degree has been obtained.
Alternate qualifications include (a) a master's degree maybe substituted for one year of related experience, or (b)
a bachelor’s degree with at least eight years experience.
General Management Professional II: Performs management work such as: Data Management, Business Management/Program Control, Cost Variance Analysis,
General Management, Procurement Strategy and Analysis. Typical duties include analysis, planning, establishment of requirements,
development of procedures and other related management and technical duties. Possesses
a bachelor's degree plus at least 5 years experience in the area being supported. That the degree is directly related to the
support areas identified above is desirable. Alternate qualifications include (a) a master's degree maybe substituted for
one year of related experience, or (b) a bachelor’s degree with at least eight years experience.
Technician:
Performs entry to mid-level professional technical engineering tasks under the supervision of the Senior Engineer. Possesses an Associate Degree (2 year) with a major or academic emphasis in electrical
engineering, mathematics computer science, or physical sciences with a minimum of two (2) years experience in their professional
field. Alternate qualification: High School Diploma or GED with three (3) years
of specific experience.
Administrative Support III: This professional level includes clerical personnel, administrative services personnel, illustrator/graphics
personnel, technical editors, and technical publications personnel who have a minimum of two (2) years experience in their
field. Possesses an associate degree (or its equivalent as evidenced by two years of applicable college courses) or higher.
Possesses a high school diploma (or GED). Possesses a thorough knowledge of English grammar, syntax, spelling, punctuation,
and abbreviation. Possesses at least one year experience in filing techniques
and administrative typing. Alternate qualification: an associate
degree (or its equivalent as evidenced by two years of applicable college courses).
Documentation Analyst: At least five years experience in preparing and maintaining information management and information systems
technical and administrative correspondence and documentation. Working with minimal
supervision, prepares and maintains all systems project related correspondence. This
includes letters, instructions, directives, users manuals, functional descriptions, requirements specifications, etc. Maintains a current documentation library. Provides
or coordinates special documentation services as required. May act as a project
leader for large documentation jobs and assist in training designated project personnel in
the proper format
and maintenance of project correspondence. Ensures all correspondence uses correct
and precise grammar and that references used are current and readily available.
Operations Support Assistant: Performs a variety of support services such as operation of reproduction equipment to produce large volumes
of documents, courier service and mail service, etc. Possesses a high school
diploma (or GED equivalent). Possesses one year of directly related experience.
Operations Support Coordinator: Coordinates and directs a variety of support services such as use of reproduction equipment, scheduling
maintenance for equipment, scheduling courier runs, ensuring approved security practices are applied relative to document
control and scheduling and ensuring efficient operation of conference facilities. Possesses
a high school diploma (or GED equivalent). Possesses three years of directly related experience.
Business Process Engineer: Applies process improvement and reengineering methodologies and principles to conduct process modernization
projects. Responsible for effective transitioning of existing project teams,
and the facilitation of project teams in the accomplishment of project activities and objectives. Provides group facilitation, interviewing, training and provides additional forms of knowledge transfer. Coordinates between multiple project teams to ensure enterprise-wide integration of
reengineering efforts. Includes activity and data modeling, developing modern
business methods, identifying best practices, and creating and assessing performance measurements. Specialized experience may include: facilitation, training, methodology development and evaluation, process
reengineering across all phases, identifying best practices, change management, business process improvement, business management
techniques, organizational development, activity and data modeling, or information system development methods. Master’s degree in computer science, information systems, engineering, business, education,
management sciences, human resources or other related discipline and at least eight years experience of which at least six
must be specialized. Alternate qualifications include (a) with a PhD six years of general experience of which at least four
must be specialized, or (b) with a bachelor’s degree 10 years of general experience of which at least eight must be
specialized.
Cost Analyst:
Performs Functional Economic Analysis (FEA) to evaluate the costs of alternative ways to accomplish functional objectives. The FEA states investment costs, benefits and risks as a net change to the functional
baseline cost, the cost of doing business now and in the future. Ensures that
cross-functionality, security and other integration issues are addressed. Qualifications: bachelor’s degree in computer science, information systems, engineering, business,
accounting or other related discipline with at least five years general experience of which at least three years must be specialized. Specialized experience includes demonstrated experience in providing technical and
financial justifications and cost/benefit analyses. Alternate qualifications
include (a) an advanced degree with at least four years experience of which at least two years are specialized, or (b) an
associate degree with at least eight years general experience of which at least six years are specialized.
Training Specialist: Conducts research necessary to develop and revise training courses and prepares appropriate training catalogs. Develops instructor materials such as course outline, background material, and
training aids. Develops student material such as course manuals, workbooks, handouts,
completion certificates and course critique forms. Trains personnel by conducting
formal classroom courses, workshops, seminars and/or computer-based or aided training.
Coordinates for additional subject matter experts to participate in training as needed.
Bachelor’s degree in any field with at least seven years general experience of which at least five must be training-related. Alternate qualifications include (a) with an advanced degree six years of experience
of which at least four must be training-related, or (b) no degree is required with 10 years general experience of which at
least eight is training-related.
Information Engineer – Principal: Applies an organization-wide set of disciplines for the planning, analysis, design,
and construction of information systems on an enterprise-wide basis or across a major sector of the enterprise. Performs
enterprise strategic systems planning, enterprise information planning and business area analysis. Performs process and
data modeling in support of the planning and analysis efforts using both manual and automated (Integrated Computer-Aided Software
Engineering (ICASE)) tools. Develops and applies organization-wide information
models for use in designing and building integrated, shared software and database management systems. Assist in establishing standards for information systems procedures. Applies reverse engineering and
reengineering disciplines to develop migration strategies and planning documents. Experience is also required in information
systems development, functional and data requirements analysis, systems analysis and design, programming, program design
and documentation preparation. Possesses a Ph.D. in Information Systems,
Information Technology, Computer Science or similar technical discipline and at least 10 years experience in the information
systems field. Alternate qualification: advanced degree in above fields and at
least 12 years experience in the information systems field.
System Pogrammer I: Develops and/or maintains operating systems, communications software, database packages, compilers, assemblers,
and utility programs. Modifies existing and creates special purpose software and ensures systems efficiency and integrity.
Analyzes systems requirements and design specifications. Develops block diagrams and logic flow charts. Translates detailed
design into computer software. Tests, debugs, and refines the computer software to produce the required product. Prepares
required documentation, including project plans, software program and user documentation.
Enhances software to reduce operating time or improve efficiency. Provides technical direction to less experienced programmers.
Experience in ADP system analysis and programming and utilizing major concepts of application programming on large-scale database
management systems. Knowledge of state-of-the-art computer equipment and high level computer languages. Experience in applications
development and a software engineering environment (SEE) that integrates at least two of Ada, CASE tools,
relational/object-oriented DBMS, repository/data dictionary, optical-imaging/large-scale mass storage technology, and client/server
networks is desired. Possesses an advanced graduate degree in Computer Science or related study and at least eight years experience
in system analysis and programming. Requires project planning, technical writing,
and verbal/presentation skills. Alternate
qualifications include
(a) a Ph.D. may be substituted for two years experience, or (b) or a bachelors
degree, in a related field, and at least 10 years experience.
Systems Analyst I: Performs professional assignments in the general areas of computer hardware and software such as:
analysis of computer systems, protocols, computer operations, interfaces, programming
and database structuring and management, evaluation of computer test plans and procedures.
Translates user automation requirements into hardware, software, and communications requirements and solutions. Work
may require expertise in 4GL, object oriented, client server technology (e.g.,
Visual Basic, C++, etc.), Database technology (e.g., SQL, ODBMS, RDBMS (e.g., INFORMIX,
MS ACCESS, ODBC)), Network Operating Systems (Windows NT, UNIX, NOVELL
etc.), Electronic publishing tools, techniques, and environments (Folio Views, MS WOSA, etc.),
Internet Web technology. Possesses an advanced degree in Computer Science,
Information Systems, or other directly related discipline, with at least eight years experience in the areas of expertise
identified above. (a) a Ph.D. may be substituted for two years experience, or
(b) or a bachelors degree, in a related field, and at least 10 years experience in the information systems field.
Quality Assurance Analyst: Provides technical and administrative direction for personnel performing software development tasks, including
review of work products for correctness, adherence to the design concept, user standards and business rules, review of program
documentation to assure customer standards and requirements are adhered to, and for progress in accordance with schedules. Coordinates with Project Manager and/or quality assurance manager to insure problems
are resolved to user’s satisfaction. Makes recommendations, if needed,
for approval of major systems installations. Prepares milestone status reports
and deliveries/presentations on system concepts. Bachelor’s degree in computer
science, information systems, engineering, business or other related discipline. Minimum
of six years experience, of which at least three years must be specialized. Specialized
experience includes: analysis and design of business applications on complex
systems for large-scale computers, data base management, use of programming languages such as Ada or a 4GL or use of DBMS. Alternate
qualifications include (a) with an advanced degree at least four years of general experience of which at least two are specialized,
or (b) with an associate degree at least eight years of general experience of which at least six years are specialized.
Database Administrator: Ensures efficient operation of a multicomputer site that supports database administration, database
analysis, database report production, and system development, by local and remote users. Coordinates system resource availability
with database analysts, system and application programmers, and other users. Provides advice and assistance to users on equipment
operation, to include data communications. Ensures site compliance with electronic and physical security procedures and standards. Possesses a bachelor’s degree in or related to information technology or computer
science and a combination of additional technical experience/education directly related to the above description totaling
seven years. Alternate qualification:
an advanced degree may be substituted for two years experience.
Security Professional/Facility Security Officer: Analyzes, defines and establishes security policy and procedures to meet National
Industrial Security Program (NISP) requirements for
facilities occupied
by multiple prime contractors and their team members. Gathers and organizes technical information about facility missions
and functions; designs standard practice procedures to satisfy the requirements of the NISP, the Cognizant Security Agency
(CSA) and the Customer Contracting Activity (GCA). Oversees all aspects of security
within the facility. Experience in the following disciplines is necessary: Facility
Security Officer functions, SCIF Management, Information Systems Security, SAP Security, Information Security, Physical Security,
Personnel Security, Security Training, and Security Surveys. Possesses an Associates
Degree in a relevant major such as Computer Sciences, Law Enforcement, or Business
Administration, be certified as a Facility Security Officer (FSO) by the Defense Investigative Service (DIS), have completed technical training in at least two or of the security disciplines listed in the description
above from either the DoD Security Institute or other recognized and accredited institutions and have at least eight years
of directly related security experience in a large work force environment. Alternate
qualifications: either (a) a bachelor’s degree may be substituted for two
years of experience or (b) Associates degree substituted for one years experience.
